Smart business understand the importance of showing client appreciation. Life-long customers are the best kind of customers, and one way to turn first-time customers into lifers is to make sure they know that you appreciate them.
Customer service can be a time-consuming part of your week, but it’s a necessary part of the job. Retaining customers is so much more cost effective than constantly trying to generate new ones.
In order to increase the life time value of your etailer clients, you have to have a strong customer retention strategy in place.