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Client Blog Post: Tips for Improving Email and Gmail Deliverability

By Darren Pierce on Jul 22, 2013 7:29:30 PM

Best Practices Series from etailinsights clientsTips for Improving Gmail DeliverabilityJames Koons, Chief Privacy Officer, Listrak

Introduction - Darren Pierce, etailinsightsEmail is a huge component of B2B Sales and Marketing.  You know this.What you may not know, is that your clients and prospects are often using Google Apps For Business to run their email infrastructure.  Even if they have an email address such as 'name@companyname.com' it's Gmail behind the scenes as their ISP.  So What?  Well, Google operates one of the most complex and strict email SPAM filters in existence.  And, it changes on a continual basis, to screen out the expected unsolicited email.  No doubt some legitimate emails (i.e. your emails to clients) are caught in the filter, and this is a problem. 

We solicited help from one of our clients to solve this problem.  Listrak is one of the leading Email Service Providers (ESP) in the U.S, and their Chief Privacy Officer presents some useful tips (below) to improve your email deliverability.  Enjoy!

Client Blog Post - James Koons, ListrakEmail is one of the most effective ways of getting your
B2B marketing message in front of current and prospective clients.  Next to online searches, email is the most
popular online activity with 92% of American adults saying they have used email
and 61% saying they use it daily.  According
to a Radicati Group study, the world
will see 2.5 billion email users in 2014.

With all this activity, there is a dark side – the email
underworld if you will.  It is
estimated that 78% of all email sent is spam. 
Spammers send
billions of messages every day and despite complex spam filtering still seem to
manage an occasional “inboxing”.  Because of the high volume of spam, unfortunately most email users are
quick to send messages to spam purgatory.

How can you avoid falling into spam oblivion you ask?  How do you get your messages past the
filtering and into the inbox?  Well, if
your recipients are using Gmail, these
tips will help.  But keep in mind that most
of these tips will work well for just about any other ISP or mailbox provider.

1.     Ask
your recipients to remove the spam label from your messages. 
If your email happens to land in your
recipient’s spam folder, ask your readers to remove the spam label from the
message.  Provide instructions via a “how
do I do this?” link – with screenshots (make it easy).  This lets Google know that you’re an approved
sender.  This applies to that individual,
but will also apply to other Gmail users. 
Google values user input (engagement), and trusts their users to tell
them what they want to receive as well as what they don’t.  In addition, when messages do hit the Gmail
inbox, encourage your users to click on the “Always display images from this
address” button.  This also lets Google
know you are a welcome sender and also ensures the user sees your creative the
way they should.2.     Encourage
recipients to add your sending “From:” address to their contacts list. 
provide instructions for doing this.  This
is a simple way to ensure that all of your emails are delivered.  It also lets Google see you as an approved
sender.  The more Gmail users that have
your sending address in their contacts, the better.  If you happen to change your from address
(which can cause issues and we don’t recommend it in most cases), let your
recipients know of the change and encourage them to add the new address to keep
receiving your communications. 
3.     Use
“Gmail” in your subject line.
have seen tremendously positive results with this.  If you are having issues at Gmail, try a one-time
segmented campaign to all your Gmail recipients using subject lines, such as:
“Gmail Customer Notice:  Open if you
missed our last great deal!” and “Help Teach Gmail to Like [Insert Company Name Here]!  Give us a Star.”  Seeing Gmail in the subject line drives opens
from these users.  Begin the message with
instructions on how to add your address to their contacts and/or how to mark
the message as important/star it.  Do
this by linking to a “How Do I Do This” page to encourage engagement.  Google will see these recipients clicking on
links in your email and taking action within Gmail and know your users are
engaged.4.     Monitor
recipient engagement and be proactive. 
Recipients who open your
emails and click through your links are engaged users.  This lets Google know that they want to
receive messages from you.  Recipients
who never open your messages (and therefore never click links) could become an
issue for you if they one day decide to report your messages as spam.  This can happen even if they were a
legitimate sign-up in the beginning. 
Most ISPs, including Gmail , use engagement metrics as a factor to
determine if your recipients are opening the message and clicking your links, not
reading and just deleting it, unsubscribing, or reporting you as spam.  If a subscriber hasn’t opened or clicked in
the last 45-60 days, or two or more sends, you should consider a reengagement
strategy (see tip #3).  If that does not
work, you need to remove these unengaged users from your list.  By monitoring your list and segmenting out
unengaged subscribers you will help your inbox placement across the board, not
just at Gmail.5.     Make
it easy to unsubscribe from your list. 
mentioned above to make it easy for users to add you to their contacts, mark
messages important (or “star” them) and remove the spam label by providing
instructions.  It is just as important to
make it easy to unsubscribe from your list. 
The easier you make it, the less likely you are to have issues from a
disgruntled recipient who can’t figure out how to unsubscribe.  I hear a lot of marketers say they like to
bury the unsubscribe link in their messages and it makes me cringe.  This is not a very good idea at all.  If someone does not want your emails and
can’t easily unsubscribe, they will mark your message as spam.  This in turn will affect your reputation and
inbox placement for recipients who do want to get your messages.  This applies to senders who do not use an
automated unsubscribe function and/or take a long time to manually remove
unsubscribes from their lists.  Someone
who has already unsubscribed isn’t going to be happy if another one of your
messages lands in their inbox because you took too long to remove them.6.     Monitor
domain level reports and third party data. 
Be sure to monitor opens, clicks, bounces (by type), unsubscribes,
opt-outs and spam complaints for your top sending domains.  This functionality is available within
Listrak.  You can utilize this data to
size up your Gmail engagement and to determine if certain campaigns are causing
more complaints than others.  In
addition, seed your lists using a product like 250ok’s
Inbox Informant
to monitor message placement (inbox, spam, bulk, junk or missing).

While not an all-inclusive list, these tips will certainly
help your email deliverability at Gmail – the largest email provider - as well
as other ISPs and mailbox providers.  Keep
an eye on my blog at www.ideliveremail.com
for more tips on deliverability, privacy and compliance.

James KoonsChief Privacy OfficerListrak

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Written by Darren Pierce

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